Lottie animations don't show in XD preview

New Here ,
Feb 23, 2022 Feb 23, 2022

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Hello everyone,

 

I added Lottie files into my adobe XD and everything worked fine. But now I have the problem, that new added lotties won't be played in the preview. Also if I copy the ones, which are functioning - the new ones don't show in the preview. Play automatically and Loop playback is set.

 

If I place Lotties on a new/blanc artboard they are working. Is this is bug? 

 

so frustrating...

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Adobe Employee ,
Feb 23, 2022 Feb 23, 2022

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Hi markw,
Thank you for contacting us, could you please answer the below listed points.

1. XD version
2. On which platform
3.Is this happening with all the files/ Specific file

4. Please tell the scenario or steps how you added the lottie files [ added the lottie files to the object , component, component states or directly to the canvas] 
So that we can try from our end to resolve ASAP

Regards,

Ashwini.
 

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New Here ,
Feb 24, 2022 Feb 24, 2022

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Hi Ashwini,

 

1. Version: 48.0.12

2. I use the Creative Cloud on a MacBook Pro (MacOS Monterey 12.2.1)

3. It is happening with all files (but the ones I added before the issue appeared are still working)

4. I added the Lottie files through the Adobe XD Lottie plugin via dragndrop to the canvas and placed it on my artboard.

 

As I wrote previously, the animations work fine, if I place them on a new/empty artboard. All files are set on auto play and loop.

 

Thank you for your help.

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Are you able to share the .xd file? (upload it somewhere and post the link here).
You can send it via PM as well, if it has sensitive info.

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