Mac trackpad Pinch zoom is not working

[doctorisimofries]

Open a XD file, pinch zoom on trackpad works fine, open a second XD document and Pinch zoom disables.  It also disables pinch zoom / rotate on every other opened app or any app you open after.  Must restart computer but issue repeats after opening a second XD file

[muskang93560507]

It's macOS Monterey, Version 12.1

[Ares Hovhannesyan]

Is this bug specific only for XD or it happens with other apps. Do you mean mouse scrolling with Alt or any keyboard shortcuts? thx

[muskang93560507]

It's happening with xd files only, and It happens while zooming in through touchpad.

[HARSHIKA_VERMA · Accepted solution]

Hi there,

Sorry for the trouble. It looks like this is an OS-specific issue. Please check this thread. Are you experiencing the same with other Adobe apps like Photoshop, Illustrator? Please also check the workaround suggested here

We would recommend connecting with the apple support team to check if it's an issue on their end.

Thanks,

Harshika

[Rishabh_Tiwari]

Hi there,

Hope you are doing great. I am unable to reproduce the issue so could you please confirm if you are still experiencing the issue on the latest version which is v48.0.12?

Regards

Rishabh

[Ankit Lakhera]

In my case, the zoom is stuck when zooming in through the mouse pad and the same happens in Figma as well in the same time.

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you confirm if this is happening on the latest version of XD which is 49? Also, is this is happening with other Adobe applications?

Regards

Rishabh

[Ali Tohme]

I have the same issue. pinch zoom on trackpad suddenly stops even if i am opening just one XD document.

Does anyone know how to resolve this bug !!

[defaultrqy5pabifdw4]

Experiencing the same...

[Ali Tohme]

I realized that this issue occurs also in photoshop and illustrator, but the strange thing is that it happened in the Miro app. so maybe the problem with my MacBook Pro 2018.

DK

Current Solution: turn OFF trackpad then ON in the system preferences then it will work instantly.

[SateStudio]

I agree with you. I just realised zoom doesn't work on Chrome too so after some digging it looks it is a MacOs issue not the XD as I though.

[alexanders71166410]

I can confirm the behaviour. Please fix this issue since it is more than annoying to have to restart my Mac after using Adobe XD-

[0Kyle]

Same issue on macOS Monterey 12.5 
August 2022
You have to close out of Xd, then Creative Cloud with Command + Opt + T (Check the close box, then do not press "Exit" press "Go") and the problem will be fixed temporality.  
Two years seems like a long time to have this bug. 

[0Kyle]

Here are some macOS specific fixes. 
https://macreports.com/pinch-to-zoom-not-working-on-mac/

[Matt5F96]

I have the issue where my pinch zoom stops working as well. For me it's not about having multiple prototypes/files open. It seemingly was random until today when I opened the file (freshly opened XD) and it wasn't working. Typically it happens after some time. I closed the file, closed XD, reopened the file and the same issue. I clicked from the design tab to the prototype tab and it WORKED! Went back to the design tab and it's also working.

Newest XD, brand new macbook air m2 chip.

[HARSHIKA_VERMA]

Hi @Matt5F96,

We are sorry for the trouble. Would you mind trying the steps suggested in this post: https://macreports.com/pinch-to-zoom-not-working-on-mac/ and let us know if that helps? Does that happen with all Adobe apps and also on other apps?

If not, please try contacting the apple support team to confirm if the issue has resurfaced on their end.

Let us know if you need further assistance from us. We'd be happy to help.

Thanks,

Harshika 

[Ludwig Baader]

Hi,

In my specific case it didn't work because of my wacom tablet drivers. I didn't have the tablet connected but the drivers were still running and somehow causing pinch to zoom to stop working in XD.

What fixed it for me was to open the ActivityMonitor on MacOS, search for "wacom" in the CPU section and kill all the tasks with wacom and driver in the name (I had two processes running).

Might be a specific case but maybe it helps someone 🙂

[Suebphatt5FD1]

Try option + two finger scroll to zoom in-out

At first, I used it as alternative shortcut when pinch zooming is not working. But I found out it also "fix" the broken pinch zoom after doing it.

[Suebphatt5FD1]

sorry, it's not fixing anymore, only do it as alternative way...

I also wonder why this forum does not have "edit" button? 😞

[Rishabh_Tiwari]

Hi @Suebphatt5FD1 ,

Sorry to hear that the issue has resurfaced. Would you mind sharing a few more details like:

1. The version of XD & macOS.
2. Is this happening with specific or multiple files?
3. Please also share your hardware details, as that will help reproduce the issue.

We're here to help - Just need more information.

Thanks

Rishabh

[Monika Gause]

The pinch and zoom gesture is just broken. https://9to5mac.com/2023/01/15/mac-trackpad-pinch-to-zoom/ I seem to remember that just recently someone wrote an app that could fix this as well.

There is the app: https://github.com/danqing/Pinch

[Jolly5C5F]

I'm having the same issue, except only in 1 XD doc. It seems to happen at random. Sometimes it will fix itself, but then 10 minutes later it happens again. Is this just something we are going to have to live with? Closing document or resetting the trackpad may be a fix, but it is very disruptive to workflow to have to do that every 10 minutes.