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Masked Images not Exporting Correctly

Community Beginner ,
Aug 30, 2020 Aug 30, 2020

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I have seen others post about this but haven't seen a correct solution. Basically when I export, any masked image gets distorted; either blown up within the mask, or shrunk down and tiled within the mask. I have tried the various ways to export the artboards. My MacOS and XD are both up to date.

 

A couple Adobe people have mentioned it is an issue with Preview. However, it's not just Preview, it's also Safari, and the iPhone default viewer.... I'm struggling because I need to share my artboards as a PDF, and I can't tell my colleagues that they MUST open it in Acrobat/Chrome/etc. for it to view properly... Anyone found a solution that isn't a workaround? 

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Import and export, Known Issue

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correct answers 1 Correct answer

Adobe Employee , Aug 31, 2020 Aug 31, 2020
Hi there, Thank you for reaching out and sharing your feedback. I see people have reported the similar issues here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to-pdf-problem-with-masked-images-in-a-sha.  Please check out Elaine's comment in the comment section and update the discussion for further investigation. Hope it helps. Thanks, Harshika

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Adobe Employee ,
Aug 31, 2020 Aug 31, 2020

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Hi there,

 

Thank you for reaching out and sharing your feedback. I see people have reported the similar issues here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/40347343-export-to...

 

Please check out Elaine's comment in the comment section and update the discussion for further investigation.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Jul 16, 2021 Jul 16, 2021

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Im having the same issue again... I can't fix it, my PDF images look terrible, really pixelated...
I need to send my work on PDF to my clients and seriously i've tried everything. Nothing seems to work. Every time I export to PDF the same thins happens. Please fix this!!!

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