mise à jour XD

New Here ,
Feb 21, 2022 Feb 21, 2022

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Bonjour, j'ai partagé un document XD avec quelqu'un mais cette personne n'arrive pas à avoir accès au document. Il est indiqué qu'il faut mettre à jour XD mais Creative Cloud ne lui propose pas la mise à jour. Il est marqué qu'elle a déjà la dernière mise à jour, pourtant elle travaille sur la version 47 et moi la version 48. (mise à jour impossible, on a essayé de désinstaller et de le réinstaller mais rien ne fonctionne).

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Adobe Community Professional ,
Feb 21, 2022 Feb 21, 2022

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Can you share a link with us to test? Thanks

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Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

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Hi there,

 

Sorry to hear about the trouble. The current version of XD is 48 so please ask your colleague to update XD to the latest version by following the steps shared here and if this doesn't help, please ask to uninstall XD using the Adobe Cleaner Tool and then re-install.

 

Regards

Rishabh

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New Here ,
Feb 23, 2022 Feb 23, 2022

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Merci pour les conseils, ma collègue a essayé mais finalement le problème venait de l'école (qui lui octroie la licence Adobe) qui a désactivé les mises à jours automatiques. Y a-t-il un autre moyen de partager un document XD même si nous n'avons pas la même version ?

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Adobe Community Professional ,
Feb 23, 2022 Feb 23, 2022

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Thanks for reply. You can share preview link with anyone. But if you mention "XD document" can I ask you to view How to Share Designs & Collaborate in Adobe XD

There is a lot info that can help you.

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