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Hello,
This morning I was signed out of Adobe XD, when I logged back in I had lost all of my files. I have been using the free plan for over a year. Please could someone help me to retrieve the files.
Thank you,
Mai
{Renamed By MOD}
Hi Mai,
Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents
Regards
Rishabh
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Hi Mai,
Thanks for reaching out. Please ensure you are signed in with the correct email address. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents
Regards
Rishabh
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Hey Rishabh,
This has also happened to me and I have tried your tips and still nothing is working. Is there anything else I can do?
Thank you.
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Hi there,
We're so sorry to hear about the trouble. In case if you are unable to find the file there, you can also look at this temporary location for auto-save:
macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache
Windows:\Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
Let us know if this helps or if you need any further assistance.
Regards
Rishabh