Missing comments box in Chrome

[Allyson5EC5]

Has anyone else had trouble viewing/leaving comments with the share link in Chrome? I received the email with the comments and click the link, but when it opens in the browser the comments aren't there.  Sometimes it says no comments available, other times the entire box on right hand side is missing. However, if I open the same link in Safari I can view & leave comments. 

[Rishabh_Tiwari]

Hi Alyson,

Thanks for reaching out. If it works on a different browser, could you please try resetting the browser and check again to see if it works? If it still doesn't work, will it be possible for you to share the link with me so that I can check on my end? If yes, you can either share it here or you can DM us.

Note: While sending the DM, please add this discussion link in the subject.

Regards

Rishabh

[Allyson5EC5 · Accepted solution]

I was able to solve the issue by resetting the browser settings in Chrome! Thanks so much for the help 

[Jennifer5CD0]

I also am having the same issue in Chrome, IE, and Edge.  I no longer have the Comments icon in any of my shared XD files.  Other people can see the comments on the same file.  I was previously able to view and add comments just fine.

[Rishabh_Tiwari]

Hi Jennifer,

Sorry to hear about the trouble. If it's happening on multiple files and different browsers, would you mind sharing a test link so that we can troubleshoot this on our end?

Regards

Rishabh

[Jennifer5CD0]

DM sent.  Thank you.

[Rishabh_Tiwari]

I am so sorry for the delay in response, Jennifer. Could you please update XD to the latest version which is 33.1.12.4. I tested this and I am getting the comments option so could you please test again on a different browser.

[Jennifer5CD0]

I noticed this week that I am now able to access Comments.

[Rishabh_Tiwari]

Glad to hear that, Jennifer! Feel free to reach out, if you have any other questions or issues in the future.