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Missing elements in prototype - Help!

New Here ,
May 05, 2021 May 05, 2021

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Hello,

 

When I run my prototype in the browser there a many elements missing from the artboards. I spent so much time on this project and its very frustrating having to keep going back and try to fix it. The elements missing are mostly images and components.

 

Could anyone help with a solution? Or know the cause of this?

 

Cheers,

Karl

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Hi Karl,

it would be easier for us the community to help if we know your:

• Browser type

• XD Version

• OS

 

Are you just talking about a «Review» link from XD or a «Design Specs» link with downloadable assets?

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New Here ,
May 06, 2021 May 06, 2021

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Hi,

 

I'm using Safari and Chrome,  XD version: 39.012, mac OS Catalina

 

Cheers

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New Here ,
May 06, 2021 May 06, 2021

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And its just the protoype link that I paste into the browser, no downloadable assets or anything.

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New Here ,
May 06, 2021 May 06, 2021

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Hey Karl,

I had the same problem once, till I found out that I accidentally changed the z-value in the 3D-transform tool. So on my art board everything was normal, but the prototype did not show me the element, because it was "behind" something else.

At least for me this was the solution.

I hope you'll find the answer soon, so your prototype will work just fine. 

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New Here ,
May 06, 2021 May 06, 2021

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Hey man!,

 

 

Cheers for your help. I dont use the 3d transform tool so not sure if thats the cause. But maybe my elemennts are behind something too....

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Can you give us a screenshot of the elements, including the layers panel with some of them selected?


Sharing the file or just an artboard with a problematic element is even better. You can delete other elements or any sensitive info, but it will be useful to have a "sample" we can check out and test, so we can help you solve it 🙂

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