Missing recent when pressing CTRL + O

New Here ,
Jul 15, 2021 Jul 15, 2021

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Hi, I have been using Adobe XD for quite a bit now and I noticed once I CTRL + O (open new window + open new product) it does not show the recent documents I have worked on.

This only happens when I do the exact steps as described above. It also gets stuck in this screen at some point. If im not quick enough with clicking something.

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Niels5EBF_0-1626338329352.png

This is the only thing I see when I replicate the steps. 

Extra information:
Im running Adobe XD on Windows 10 latest version, have all drivers installed for videocard, chipsets etc.

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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Hi, thank you for giving us all the information, they are always useful. Have you tried logging out and back into your Adobe account?

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Yes I have done this but it has no effect.

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Im in a document and do the following:

Niels5EBF_0-1626352709358.png

I click file open or hit CTRL + O and get this scree:,

Niels5EBF_1-1626352763212.png

but what ever I click there takes ages to load and recent never even works. My laptop is connected to the lan cable so its not a network issue. The laptop cant be the issue either because its way over specced for something as simple as this (HP ZBook 15 G5 with 64gb ram and 12 core CPU). 

 

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New Here ,
Jul 20, 2021 Jul 20, 2021

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I have since reinstalled the whole suite but the problem stays the same. Are there any solutions?

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Hi, sorry for the delay. I recommend that you contact Adobe Support from here: https://helpx.adobe.com/contact.html

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New Here ,
Jul 23, 2021 Jul 23, 2021

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After the update it worked again somehow. 

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Hi, I'm glad your Adobe XD problem is resolved. If you need help in the future, please contact us 🙂

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