missing saved versions of file

Community Beginner ,
Oct 19, 2021 Oct 19, 2021

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I have been working on a prototype for several months and have meticulously saved and named versions from the history as I have gone along for reference and to use for portfolio.

 

Today I went in to look at one of them, and they are all gone. There are NO saved versions and only 1 week of history. What gives???? I haven't saved them locally as I am new to XD and didn't really I think i needed to. Rely on the cloud? Hahaha. Pretty dumb of me.

 

Anyone have any insight in to where these went and if I am completely hosed or if they still exist out there somewhere in the ethers?

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please check if you are able to see the files here https://assets.adobe.com/cloud-documents and ensure that you are signed with the same email address using which the files were created. You can also check these temp locations for auto-save:

 

Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

macOS: ~/Library/Application Support/Adobe/Adobe XD/CloudToLocalMRUCache

 

The best way to look for a file in these folders is through date as the name of the file may be different from the actual file name. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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LATEST

Creative Cloud storage resides in these locations.  Log-in to the websites below to check. You may access your Creative Cloud Storage from any modern web browser.

Creative Cloud Assets https://assets.adobe.com
Synced files
Cloud documents
Deleted files

Lightroom https://lightroom.adobe.com
Photos
Albums
Edited files
Imported files
Deleted files

Document Cloud https://documentcloud.adobe.com
All documents
Starred files
Shared files

Adobe Spark https://spark.adobe.com
Projects
Brand files
Graphics
Web pages
Videos

 

That said,  I also use a dedicated computer backup service called Backblaze.  For unlimited cloud backup and recovery services, you can't beat the $6/month price anywhere.

https://www.backblaze.com/

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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