Mobile app cannot open files larger than 10MB anymore

[Vainsang]

It's probably related to the global outage that is currently being analyzed but since today, I can't open big files anymore in my Adobe XD Android Application.

I've tried removing lots of stuff from my file until it worked, then added progressively some elements. What I found is that I have a few files working fine until 9.6MB, but when I finally add a couple of transitions and get a file larger than 10MB, it doesn't want to open anymore in Adobe XD (mobile app). It works on desktop though.

The symptoms when it doesnt work anymore are :

- no more thumbnail for the file

- a loading spinner that gets stuck if you try to open the file

- impossible to set the file available offline.

Another thing I noticed is that on the mobile app, the file seems to be 3 times larger than on desktop. For example, the file that works is 9.6MB on my desktop and 28.28MB on the mobile app, and the one that doesn't work is 10.2 MB on my computer and 30,43MB on the mobile app.

In summary, a lot of weird things are happening right now with XD.

[ankushr40215001 · Accepted solution]

Apologies for the inconvenience.

Thanks for the valuable inputs.

We're seeing some issues with sharing which we are tracking in this UserVoice issue: June 2018 release: "Unknown error. Please try again later" and missing artboards in shared prototype...

Please write your comments and also share the prototype links above which will help us tracking this publicly.

Regards,

Ankush

[Vainsang]

It works again. Thanks for the debug.