Mobile font issue - Cloud document

[hussain.ali.82]

I'm using third party (non-typekit) fonts on XD on windows, saving file as cloud document. When i preview this document on android XD app, it says fonts missing.

I understand the font licensing issues for mobile preview but when cloud feature was introduced last month, i was delighted that windows<>android fonts missing issue was resolved for good and I'm pretty sure the fonts were displaying correctly on mobile. But after Christmas break, I noticed the fonts went missing again. What happened?

[Atul_Saini]

Hi Hussain.ali.82,

Thanks for using Adobe XD and sharing the feedback about the third-party fonts. As per the description the fonts are missing in when you use the view the prototype on the mobile device. Could you please share the name of the font and how have to installed in? So that we may try it at our end and assist you further.

Thanks,

Atul_Saini

[hussain.ali.82]

Hi Atul,

The fonts are Guillon and Material Icons. The same font (Guillon) was appearing correctly when the cloud feature was introduced last month.

I am not using any font manager on windows so these fonts were installed natively.

Android app version - 14.0.0 (14953)

Adobe XD - 14.0.42.14

Windows 10 Pro - 1809 (OS Build 17763.253)

Thanks,

Hussain

[Preran]

Thank you for the info. I am not sure if this solution is ideal, but can you have a look at this forum post to see if the solution here works for you?

Fonts still missing...

Thanks,

Preran

[hussain.ali.82]

Like i mentioned, I'm not using any Font manager on my computer. So no, this solution doesn't work unfortunately.

[Preran · Accepted solution]

Thank you for sharing this info. I suggest getting in touch with Adobe tech support Contact Customer Care​ for further investigation. Do let them know of all the troubleshooting that has been done until now. You can share this forum post with them as well.

Thanks,

Preran