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My Adobe XD is constantly Crashing, Functioning of tools is getting blocked on its own, to use them, I have to restart the software. and I have to restart the system 10-12 times in a single day.
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Hi There,
Thank you for reaching out and sorry to hear you are facing trouble using Adobe XD.We would like to know a few more details like-
Also we would request you to please try the below troubleshoot steps and let us know if that works-
1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.
2. Signout of Creative Cloud Desktop app
3. End all all Creative Cloud desktop app process from task manager.
4. Uninstall XD, Creative Cloud Desktop app using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.
4. Restart the machine.
5. Install Creative Cloud, XD.
If this doesn't help, once it crashed please collect the system logs so we will make sure to report the issue for investigation. Though, we would need Adobe logs and Crash dumps of your machine for investigation purposes. Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs
Please let us know if you need more assistance on this. We'd be happy to help.
Thanks,
Madhumati
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Hi, I have done the process of uninstalling & reinstalling the Adobe XD but I am still getting the same problem.
At this point, I am not sure if it's a Hardware problem or software. but it's affecting my Work.
I am attaching data of software as well as my hardware, please go through it and let me know.
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Hi, I have done the process of uninstalling & reinstalling the Adobe XD but I am still getting the same problem.
At this point, I am not sure if it's a hardware problem or software. but it's affecting my Work.
I am attaching data of software as well as my hardware, please go through it and let me know.
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Hi there,
Hope you followed the troubleshoot steps, If this doesn't help, once it crashed please collect Adobe logs and Crash dumps so we will make sure to report the issue for investigation.
Please generate the logs and upload them to a shared location such as CC or Dropbox and share the URL with us here or over a PM. We will make sure to file a feedback ticket of your machine's logs
Please let us know if you need more assistance on this. We'd be happy to help.
Thanks,
Madhumati
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Hi there,
I have a similar issue and followed this thread with no result.
Is this ticket still open or did it work out for you ?
Thanks,
Gabriel