My projects have disappeared

New Here ,
Apr 16, 2021 Apr 16, 2021

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I have been working on a design for an app over the past few weeks, I was working on it last night. When I went on Adobe XD today, everything had disappeared. I am using the free version of Adobe XD and the chatbot told me to post on here. There was nothing in assets on thhe creative cloud! Please help?!

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Announcement , Data loss , Design , Missing feature

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi there,

 

We apologize for the frustration. We would like you to ensure if you are logged in with the same Adobe ID from which you've created the project. What is the XD and the OS version of your machine? Could you please try to open XD on any machine, if you've and see if you are able to find the project?

 

Let us know if that helps.

 

Thanks,

Harshika

 

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