my xd file didn't open

Report · Mar 02, 2019

Hello dears,

I was work. on adobe xd file in recently. days on my pc device , now. I. try. re-open the. same file on my. Mac. device on. xd CC & didn't open ! Why??!

Although I make the XD CC update on. my. Mac. device to be matched with the latest version on. my. pc "to be. listen to the . pop up message !! and. the. file. didn't. open. yet! please. find. to. me. the. solution ASAP ! and. I. will. thank you ,

Regards to the.adobe support Team,

Report · Mar 02, 2019

Is this the only document that you are unable to open on your mac? Can you share a link to the document?

Can you test another document to see if it is just this doc or is it repeatable?

Report · Mar 04, 2019

Apologize for your experience. Can you try the solution in Issue saving xd files to creative cloud and let us know if it helped?

Thanks,

Preran