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My XD files are missing from the cloud.

New Here ,
Apr 02, 2021 Apr 02, 2021

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After Re-installing Adobe Xd, a large chunk of my XD files have disappeared from the Cloud. How do I recover those files?

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Data loss, How to

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Hi there,

 

Sorry to hear about the trouble. This can happen if you are not signed in with the correct Adobe ID using which the documents were created. So please ensure that you are signed in with the correct email address. If you are already signed in with the correct Adobe ID, please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents

 

Regards

Rishabh

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New Here ,
Apr 02, 2021 Apr 02, 2021

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The adobe ID has always been the same, and  I've checked there too, it isn't there

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Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

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Thank you for confirming. We'll need to troubleshoot this on a remote session, so please contact us directly using this link: https://helpx.adobe.com/contact.html

 

Please click on support and then contact us.

 

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