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My XD shuts down when I try to export Mock Ups.

New Here ,
Nov 21, 2020 Nov 21, 2020

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I have just started a UX UI course and I need to make mock ups for my portfolio. Every time I try to export my mockup it only exports 1x and 2x and shuts down right before 3x. So every time this happens I need to open XD again and try exporting and it works after that. Then I try to export one more and it shuts down. It works only alternatively and I'm not quite sure what's wrong. Hope someone can help me. 🙂 

I have a Core i7, 9th Gen Lenovo with a GeForce GTX 1650Ti graphics card.in case if someone thinks it's a laptop issue. 

TOPICS
Crash on windows, Design, How to, Import and export, Product performance

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Adobe Employee ,
Dec 03, 2020 Dec 03, 2020

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Hi there,

 

We're so sorry for the delay in response. Could you please confirm if it is still happening on the latest version of XD which is 35.1? If yes, please share a few more details like:

 

  1. Is it crashing while exporting a specific file or multiple files?
  2. Have you tried changing the location of the export?
  3. Have you tried renaming the assets and then exporting them?

 

Regards

Rishabh

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