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No History versions of a file in the cloud for the last month

New Here ,
Apr 23, 2020 Apr 23, 2020

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Hi,

I've been working on a cloud file for the past 2 months on a daily basis. Today, When i tried to see a previous version of the file from yesterday or other recent time, i've discovered that there are no history version created since the end of March (Last month).

Also I tried to download the file from the creative cloud on the web, and the file it provided me was a version from last month which is not relevant.

However i can work on the file smoothly and the changes are saved. but the file somehow no being save on the cloud or something.

I'm very worried it is not being backed up on the cloud.

Thanks,
Rotem

 

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correct answers 1 Correct answer

Adobe Employee , May 21, 2020 May 21, 2020

I have logged a bug for the issue and the team is working on it to investigate the issue. We will update you as soon as we hear back from the team.

 

Thanks,

Harshika

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Hi Rotem,

 

Thank you for reaching out and sorry that you are unable to see the history for the last month of the file. However, this is an expected behavior in XD. Auto-saved versions expires after 30 days, Book mark or favourite symbol is used to name versions and permanently save them. Please see this article for more info: https://helpx.adobe.com/in/xd/help/collaborate-coedit-designs.html#dochistory.


Hope it helps.

 

Thanks,

Harshika

 

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New Here ,
Apr 23, 2020 Apr 23, 2020

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No. I can't see version of today, yesterfay, 2 days ago...down to last months.

I can see all March versions. But nothing for april...

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Ohh that's strange. Could you please share the screenshot of your about XD info page? We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Apr 23, 2020 Apr 23, 2020

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sc.jpg

Thanks

 

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Thanks for sharing the screenshot. Would you mind telling me if it's happening with this specific file or all the files? If with this file, is it possible for you to share the file with me over a private message for testing purpose?

 

I would also suggest try to open the file on a different machine if possible and share results.

 

Note: Please share the link of the post over PM for reference.

 

Thanks,

Harshika

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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I would also request you to please share the logs with us. Please generate the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud app or Dropbox and share the url with me over a private message.

 

We will try our best to help or escalate the issue to the team for further investigation.

 

Thanks,

Harshika

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Sent you in private message.

Thanks !

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Adobe Employee ,
Apr 27, 2020 Apr 27, 2020

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Thanks Rotem. I have replied to your private message. Could you please check and confirm?

 

Thanks,

Harshika

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Adobe Employee ,
May 21, 2020 May 21, 2020

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I have logged a bug for the issue and the team is working on it to investigate the issue. We will update you as soon as we hear back from the team.

 

Thanks,

Harshika

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi Rotem,

 

Thank you for your patience on the issue. The team has investigated and found out that it looks like there are some issues or restrictions(firewall) in the network.  Are the Creative Cloud files workflows working smoothly for you?

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Hey Rotem,

 

I would like to follow up on your issue. Could you please confirm if the issue has been resolved? If no, please share the information asked in my previous post. Let me know if you need further assistance. 

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 06, 2020 Jun 06, 2020

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Hi,
Sorry, didnt see this message.
The files is working smoothly.
I've opened rules for Adobe creative cloud, and xd in the firewall, but still the same problem.
Even if I turn off the firewall nothing happens.

Thanks !

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Adobe Employee ,
Jun 24, 2020 Jun 24, 2020

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I apologize for the delay in response and thanks for sharing the asked information. So you mean the issue is not resolved right?

 

Thanks,

Harshika

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New Here ,
Jun 24, 2020 Jun 24, 2020

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No, not resolved yet and hapening in more files.
I've noticed it's hapening only in files containing images, and their size is above ~100MB

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New Here ,
Sep 06, 2020 Sep 06, 2020

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LATEST

Hi,
Is there any new with this ?
It is still ocurring and really interefiring with the work, dont know how much longer i can work like this...It's happpening  in more and more files

rotem1111_0-1599400559782.png

rotem1111_1-1599400596031.png

 



Thanks

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