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Not able to access the cloud documents.

New Here ,
Jul 08, 2020 Jul 08, 2020

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I am not able to access the files saved while working on XD. 

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correct answers 1 Correct answer

Adobe Employee , Jul 08, 2020 Jul 08, 2020

Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

 

Thanks,

Vertika Gupta

Adobe XD

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Adobe Employee ,
Jul 08, 2020 Jul 08, 2020

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Hi Nisha,

Sorry to hear that,

May i know what error you are getting, In which XD version currently you are and OS version.

From where you are trying to open the cloud file.

Is that same file exists in https://assets.adobe.com/cloud-documents.

Please check whether your cloud is sync or not.

Please let me know above query answer and please screenshot of issue you are facing.

 

Thanks,

Vertika Gupta

Adobe XD

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New Here ,
Mar 05, 2023 Mar 05, 2023

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i do not know where to find the cloud to access documentsts

 

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi @Valerie28724711x6nt,

 

Thank you for reaching out. Would you mind trying syncing your cloud file as mentioned in this article: https://helpx.adobe.com/in/creative-cloud/kb/arent-my-files-syncing.html

 

Let us know if that helps.

 

Thanks,

Harshika 

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