Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi there,
Thanks for reaching out. Could you confirm whether the link was shared with you or you are the owner of the file? In case if it was shared with you, please ask the owner to re-share the link if it was changed. If you are the owner, please try updating the link or creating a new one and check if that helps.
Regards
Rishabh
Copy link to clipboard
Copied
Hi Rishabh,
These link is shared one,and no one changed anything on it..The person who created these files left the Organization.I would like to know the possibilities to re-activate these links.
Thanks,
Gowtham.
Copy link to clipboard
Copied
Could you please DM me the Adobe ID using which the link was published. I'll check and update you on this.
Copy link to clipboard
Copied
Hi Rishabh,
As you asked ,Below are the adobe id's most probabably the first mail id through the links were shared ..Could you please check and reactivate all the links which are shared through that adobe id.Clients already escalated this issue ..please be quick.
Thanks in Advance
Gowtham
{Removed Personal Email}
Copy link to clipboard
Copied
Hi Rishabh,
Please give reply on this...it is very urgent.
Thanks,
gowtham.
Copy link to clipboard
Copied
Sorry for the delay in response, Gowtham. I checked and found that these are enterprise ID's so I'd recommend logging a support case with the Enterprise team. For information on how to do that, please refer to this article: https://helpx.adobe.com/enterprise/admin-guide.html/in/enterprise/using/support-for-experience-cloud...