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Not able to open Xd after renewal my license

New Here ,
Mar 27, 2023 Mar 27, 2023

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Hi Expets, please any idea how can i get my Xd back. i have renewed the enterprise version. but still it shows buy now. i cleared the cache, signout out and at last uninstall the software. 

Chakrasudarsa2393867450ja_0-1679974435389.png

is there any otherways to solve this isuue.

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Community Expert ,
Mar 27, 2023 Mar 27, 2023

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Hey, do you by any chance use multiple adobe accounts / IDs? Are you sure you renewed it on the same email you are logged into? Did you try contacting support?

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi @Chakrasudarsa2393867450ja ,

 

Sorry to hear about the trouble. As suggested by Spas, please ensure you're signed in with the same Adobe ID on which the license was activated. In addition to this, you can also check the type of account you selected on signing up. Once you sign in, it asks you to choose the personal account or organization account. Please check the type of account and test again. Let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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