Not able to update to XD 20

[eirikb23701572]

My Creative Cloud app tells me that my XD-installation is updated, and when I open XD i notice that I only have XD version 19.1.22.6.

I want to collaborate on a project with a co-worker and she has XD version 20.1.12.4. It is kind of annoying because I cannot open the files she has edited and stored in the cloud for me to continue on.

What might be the issue?

Why is Creative Cloud telling med that no updates are available when I know I dont have the latest version of XD?

(Edit: I have tried uninstalling and reinstalling the Creativ Cloud app. No luck)

[italosan · Accepted solution]

Hi, try to consult this page where all the various solutions to solve your problem are listed