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not able to update XD. file won't open

New Here ,
Jan 25, 2021 Jan 25, 2021

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Pls tell me a work around this. Adobe XD is not opening and the i am not able to access my file. pls help. I am new to XD.

Anjali

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Product performance

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Hi Anjali,

 

Sorry to hear about the trouble. Please try the steps shared here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html to update the app. If that doesn't help, please uninstall and re-install XD and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Feb 02, 2021 Feb 02, 2021

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is there no other option other than uninstall and install. I updated my XD on another computer but when i access XD on on mac laptop it asks me to update again. If everything is on cloud then why ask again to update.

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Sorry for the delay in response. Please check if it is showing the latest version that is 36.2? If not, then possibly we'll need to re-install.

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