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Nothing shows up?

Community Beginner ,
Sep 30, 2017 Sep 30, 2017

I just downloaded Experience Design and nothing shows up at all. Not even with the tutorial. I am on a Mac version 10.12.6. I can click a tool and drag but nothing shows up.Screen Shot 2017-09-30 at 3.49.34 PM.png

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Adobe Employee ,
Oct 03, 2017 Oct 03, 2017

Sorry to hear you are having this problem! 

Can you tell us a little bit about your hardware (computer and monitor setup)? Maybe do an 'About this Mac' and give us any additional information there?

Also, was this the first version of XD that you installed, or had you installed a previous version.

Thank you!

Daniel

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Community Beginner ,
Oct 04, 2017 Oct 04, 2017

Hello! Thank you for getting back to me. Here is my About Mac sectionScreen Shot 2017-10-04 at 3.12.22 PM.png

As for my set up, this is on my MacBook Pro, so just my laptop. This is my first time downloading XD.

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Adobe Employee ,
Oct 05, 2017 Oct 05, 2017

Hmm, that's a pretty common setup there - I think I may have the exact same config at home. I'm a little stumped! Any chance you have rebooted since you installed? I'd be curious if the canvas is visible after a reboot.

I'm going to ask around for any other theories.

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Adobe Employee ,
Oct 11, 2017 Oct 11, 2017

The only time I've seen this is when my Macbook Pro's GPU was defective.

Can you open the latest version of the Chrome browser, and type "chrome://gpu" in the URL bar and hit enter? 

Copy the contents here from the following sections: Graphics Feature Status, Driver Bug Workarounds, and Problems Detected?

Thanks!

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Community Expert ,
Oct 12, 2017 Oct 12, 2017

The file name at the top of your screen shot is Dishy_app_Green_Palette... what happens if you open a New doc or a tutorial from your Creative Cloud Manager?

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Adobe Employee ,
Oct 12, 2017 Oct 12, 2017

Yep she mentioned above that the tutorial etc doesn't work either.

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Community Beginner ,
Oct 16, 2017 Oct 16, 2017

Hello again! Thank you for the feedback! It just started working randomly, but when I close the application and try and reopen it, it does the same thing again. The only way I've found to fix this problem is to restart my computer. Any thoughts??

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Adobe Employee ,
Oct 16, 2017 Oct 16, 2017

To speculate further I'd need the report from Chrome - it might shed light.

"The only time I've seen this is when my Macbook Pro's GPU was defective.

Can you open the latest version of the Chrome browser, and type "chrome://gpu" in the URL bar and hit enter?

Copy the contents here from the following sections: Graphics Feature Status, Driver Bug Workarounds, and Problems Detected?"

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Community Beginner ,
Oct 18, 2017 Oct 18, 2017

Graphics Feature Status

  • Canvas: Hardware accelerated
  • CheckerImaging: Disabled
  • Flash: Hardware accelerated
  • Flash Stage3D: Hardware accelerated
  • Flash Stage3D Baseline profile: Hardware accelerated
  • Compositing: Hardware accelerated
  • Multiple Raster Threads: Enabled
  • Native GpuMemoryBuffers: Hardware accelerated
  • Rasterization: Hardware accelerated
  • Video Decode: Hardware accelerated
  • Video Encode: Hardware accelerated
  • WebGL: Hardware accelerated
  • WebGL2: Hardware accelerated

Driver Bug Workarounds

  • add_and_true_to_loop_condition
  • adjust_src_dst_region_for_blitframebuffer
  • avoid_stencil_buffers
  • decode_encode_srgb_for_generatemipmap
  • disable_framebuffer_cmaa
  • disable_multimonitor_multisampling
  • disable_webgl_rgb_multisampling_usage
  • emulate_abs_int_function
  • get_frag_data_info_bug
  • init_two_cube_map_levels_before_copyteximage
  • msaa_is_slow
  • pack_parameters_workaround_with_pack_buffer
  • rebind_transform_feedback_before_resume
  • regenerate_struct_names
  • remove_invariant_and_centroid_for_essl3
  • rewrite_texelfetchoffset_to_texelfetch
  • scalarize_vec_and_mat_constructor_args
  • set_zero_level_before_generating_mipmap
  • unfold_short_circuit_as_ternary_operation
  • unpack_alignment_workaround_with_unpack_buffer
  • unpack_image_height_workaround_with_unpack_buffer
  • use_intermediary_for_copy_texture_image
  • use_unused_standard_shared_blocks

Problems Detected

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Adobe Employee ,
Oct 23, 2017 Oct 23, 2017
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Everything looks to be in order with the diagnostic output.

You said it works ok after a reboot, are you connecting an external monitor?  If so,  what if you don't will it continue to work?

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