Only PDF export images are showing up incorrectly in XD on big sur machine

Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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Has anyone else experienced this? I do not have the issue when exporting to another file type, only PDF. XD is up to date.

Screen Shot 2022-07-07 at 4.46.32 PM.png

Running Big Sur 11.6.2

Thanks in advance!

 

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Import and export , Product performance

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correct answers 2 Correct answers

Adobe Employee , Jul 08, 2022 Jul 08, 2022

Hi @AdrienneSim ,

 

Sorry to hear about the trouble. Could you confirm if you're opening the PDF in Acrobat Reader or Pro DC? If not, please try that and check if that solves the issue. If it still happens, please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please share a screenshot of how the actual design looks.
  4. If possible please share a sample file. To share the file, you can try the steps shared here. 

 

Regards

Rishabh

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Community Beginner , Jul 11, 2022 Jul 11, 2022
Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi @AdrienneSim ,

 

Sorry to hear about the trouble. Could you confirm if you're opening the PDF in Acrobat Reader or Pro DC? If not, please try that and check if that solves the issue. If it still happens, please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please share a screenshot of how the actual design looks.
  4. If possible please share a sample file. To share the file, you can try the steps shared here. 

 

Regards

Rishabh

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi @AdrienneSim,

 

We would like to follow up on your issue? Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 11, 2022 Jul 11, 2022

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Hi, yes I opened it in acrobat and it exports fine. It’s a Preview issue.

Thank you!

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Glad to hear you're able to resolve the issue and thanks for sharing the solution with the wider audience.

 

Have a great day!

 

Thanks,

Harshika

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