Je ne parviens jamais à ouvrir XD sur mon PC (Windows 10 Pro x64). J'ai essayé plusieurs fois (désinstaller puis réinstaller XD ; le mettre à jour ; mettre à jour Creative Cloud puis installer XD ...) mais vainement!!
We are sorry to hear you are having trouble opening XD.I'd request if you can share a few more details like:
Also we would request you to please try the below troubleshoot steps and let us know if that works-
1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.
2. Signout of Creative Cloud Desktop app
3. End all all Creative Cloud desktop app process from task manager.
4. Uninstall Creative Cloud Desktop app.
4. Restart the machine.
5. Install Creative Cloud, XD.
Please let us know if you need more assistance on this. We'd be happy to help.
I'm so sorry for being late to respond, but these troubleshoot steps didn't work, and the problem still exists.
So, these are the details you resquested :
1 - Version of XD : 45.1.62
2 - Version of Win OS build :
3 - Version of Creative Cloud : 126.96.36.1998.2
4 - There is neither error message nor progress bar nor splash screen issues while opening XD
5 - For the video, I'm sorry that I couldn't record any video of my workflow. But the issue is that when I click on "Open" in XD section in Creative Cloud, the XD icon appears on the taskbar and disappears quickly without showing any window.
I need your help in this issue, especially because I will need to use XD next months in a project.