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pc and mac XD compatibility issue

Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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i am migrating finally to a mac from a pc. i have files built on pc in xd. went to open on my mac and says i do not have the most recent version of xd loaded on my machine, but i do. HELP. please tell me there is a work around, i need to get off this pc ASAP. 

 

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Community Beginner , Dec 15, 2022 Dec 15, 2022

removed XD totally. reloaded and magically the right version is there. thank you talking through this. i am up and running. 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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What's the XD version on your Mac and on the PC?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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pc is 55.2.12 and mac is 49.0.12.14. obviously this is the issue. what is the latest mac version? as it says i do not have updates to download for xd

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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The latest Mac XD is also 55.2.12. What's your macOS version?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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12.6.1 Monterey, macbook pro 16 inch

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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OK that's good. So you don't see any XD updates when you do Check for updates in the Creative Cloud app?

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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nope. i am wondering if i remove it then reload if that help. will need so corporte admin right to make that happen. things are so locked down. unless you have any other ideas. 

 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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Here are the steps from Adobe:

https://helpx.adobe.com/uk/creative-cloud/kb/creative-cloud-application-recognizing-available.html

But if your locked down system is blocking then you need your IT to sort...!

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Community Beginner ,
Dec 15, 2022 Dec 15, 2022

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removed XD totally. reloaded and magically the right version is there. thank you talking through this. i am up and running. 

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Glad to hear you are back on track. Please feel free to reach out in the future for any assistance. We would be happy to help.

 

Thanks, @Kenneth Kawamoto, for your valuable suggestions on this post.

 

Thanks,

Harshika

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