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xD seems a light weight tool but performance is very bad even though I have 16GB of ram and less app opened.
Even a few minutes of job is dragging to an hour. Most of the times, not able to rename layes, edit color values in a picker, not able to edit text in a artboard. So many issues.
Can technical team look into the performance issue?
<Title renamed by moderator>
Hi All,
We understand your concern and apologize for the bad experience. We are continue tracking the High CPU usage issue here: https://community.adobe.com/t5/adobe-xd/100-cpu-after-updating-xd-to-42-1/td-p/12210103
If you are experiencing issue with text or with any other workflow, please create a separate post so that we can track the other issue separately.
The team is tracking all the bugs raised for the performance issue. We would request you to please share all the requested informa
...I also have the same problem I have ensured that my os and my graphic card is up to date but it is still taking a long time to launch in windows 11.
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Hi, we're sorry you're having trouble with Adobe XD. In order to help you we need more information:
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problem with all the files. Please find below the screenshot.
Now only one instance is running and I kept closing rest of the applications to free up memory but still no improvement with Xd.
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Hi, please update to version 42.1.22 and check if the problem persists.
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Hi,
Yes, I updated the version. Let me observe it for a day or two and share my updates on the performance.
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Still performance problem exists in working with Cloud documents.
Applicaiton freezes on the following are the instances,
1) If I started doing UNDO multiple times.
2) If I start doing ZOOM-IN / ZOOM-OUT, followed by editing the text or renaming the layers.
It is really annoying and not able to work collaboratively with my team members.
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Hi, thanks for your reply. Could you check if there are any updates for your OS and your graphics card?
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Hi All,
We are sorry for the trouble. If you're still experiencing performamce issue with XD 42.1 version, then we would request you to please share Adobe logs and Crash dumps with us so that we can escalate the issue to the team for investigation and log a bug for the cases separately.
Logs will help our team investigate the root cause of the issue.
Thanks,
Harshika
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Yes, the problem still exists. So I by myself kill the instance from Task Manager whenever it hangs.
Instead of working in a cloud document, Now I am saving it as a local file.
How do I retrieve the Aodbe Logs? My laptop is adminstered by company.
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More stability issues on the following use cases,
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Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.
Also resign from Adobe account and sign in back
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Hi Marina,
We're so sorry to hear about the trouble. Thanks for sharing the details and adding the logs. I am escalating this further and will update this discussion as soon as I hear from the team.
Regards
Rishabh
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Hi,
I and my collegues are experiencing the same issue for a while now. We tried updating the graphics card driver already and I recently even re-installed Windows in the hope of fixing the problem. Co-editing is so slow that we avoid it completely. We also tried to break up all components for better editing performance but the result is still bad - especially when editing text input controls.
Should I attach my log-files here or somewhere else?
I hope we can resolve this. We are quite desperate already.
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Dear Adobe team,
Everyday the app is going crazy. Day by day, I started using the cloud documents as local documents because of performance problem. Due to which, collaborative mode of working is no more useful.
Xd is consuming memory like anything for one instance.
Not sure the recently relesed version has the fix for performance issues.
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Dear Adobe Technical team,
Everyday the app is going crazy. Day by day, I started using the cloud documents as local documents because of performance problem. Due to which, collaborative mode of working is no more useful.
Xd is consuming memory like anything for one instance.
Does the recently relesed version has the fix for performance issues?
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Hi All,
We understand your concern and apologize for the bad experience. We are continue tracking the High CPU usage issue here: https://community.adobe.com/t5/adobe-xd/100-cpu-after-updating-xd-to-42-1/td-p/12210103
If you are experiencing issue with text or with any other workflow, please create a separate post so that we can track the other issue separately.
The team is tracking all the bugs raised for the performance issue. We would request you to please share all the requested information in the thread shared so that your issue can be investigated separately. As we are observing that performance is getting varied from one machine to another machine.
Please share the requested information with me over a PM so that I can log feedback tickets for you all separetly.
I will try my best to help.
Thanks,
Harshika
<Marking as correct only to highlight>
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Hi Marina,
Could you confirm if you are still experiencing the issue after updating XD to the latest version, which is 43?
Regards
Rishabh
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Hi Rishabh,
Thanks for the follow-up.
Yes, the problem still exist and I started using the local document instead of cloud files.
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Not sure what changed—maybe it's because of the last update—but for the past week XD has been painfully slow. Like 5-10+ second delays on every mouse movement.
It's been impossible to work on cloud documents.
<Title renamed by moderator>
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Hi there,
We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:
Regards
Rishabh
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Thanks for your reply. Based on the article you just sent me, "slow performance" is not covered as a reason for when to use the cleaner tool.
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I also have slow performance after the update
Only 11 pages....
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Hi All,
We apologize for the frustration. Is it possible for you to share the XD file which is causing this performance issue with us? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with us over a PM or here.
We will try our best to help.
Thanks,
Harshika
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Hi All,
We would request you to please update XD to 42.1 version and let us know if you're still experiencing the issue.
We will try our best to help.
Thanks,
Harshika