Pinning Comments is Not Working, Please Help

[gnewts92]

My company is experiencing an issue where when they go to pin a comment to a prototype for reviewing, the viewport shoots to the middle of the design and you can only pin in that spot and are unable to scroll up or down.  You also can not move your pin to the top.  Adobe please look into this issue soon as it is causing a lot of headache for my company that recently converted our entire company over to XD under my recommendation and is not only looking bad but causing me a lot of head aches and frustration.  Things were working fine before you released your latest minor update where the "pin" moved up with the comments.  Thinking it has something to do with this.

[cliffn28343022]

I'm having the same problem as well. Everything was working fine, but now the pins aren't working correctly. This is kind of a huge deal when relying on this commenting/pin system to interact with paying clients on a daily basis.

[therealjeffnolan]

I am also having an issue with pinned comments disappearing, or not displaying on my preview link after the client has made comments.

[alexandraf15272842]

I'm also having the same problem! The pinning feature was working for a while and then pin button is still shown in the text window, however it doesn't actually create a comment or a pin when clicked on. Definitely creates a disconnect between web strategists and designers.

[robg66565852]

Also happening here.  very sudden.

[kaylad65363300]

It's happening for me too.

[anthonyg54784564]

Wow, I came here to post this same thing. Didn't realize that I am, unfortunately, not the only one experiencing this incredibly frustrating situation. Frequent updates are a good thing, I only hope that Adobe is receptive to their users who are having actual problems.

[gnewts92]

Agreed, this is a huge issue that is costing my company time and money.  Not a great start to just a few weeks of being fully converted over to using it as a company... 

[lomerian]

I am also having an issue with pinned comments. When I try to pin a comment, it moves to the middle of the XD design and does not allow me to scroll up or down to pin the comment. Instead, I have to ZOOM all the way out to see the entire design and then drop the comment. I am unable to move the pin once put on the design and not yet submitted. Pinning as a whole is a major ISSUE right now! Please help.

[Corrinna Rainwater]

Hi!

Thanks a lot of raising this! We were able to reproduce all of the above mentioned cases. We will provide a fix for it as soon as possible and let you know.

Really sorry about the inconvenience the recent update has caused.

Corrinna

[gnewts92]

Do you happen to have an estimate of when we could expect to see this issue fixed.  If it wont be fixed today I will need to find a work around solution for my team in the mean time.  Thanks!

[pennym14449540]

I am having the same problem!

[rishikumar]

We are in the process of deploying the fix for this issue. Should be done under an hours time tops. We will notify once the fix is there. Thanks for your patience

[rishikumar]

We have deployed the change to fix this issue. Please let us know if you are still facing difficulty in pinning comments.

[gnewts92]

I am still unable to scroll, it just shoots to the middle of the design with no way of pinning above or below.  I have noticed the pin has moved back to the comments but that doesn't really help me with my issue.  Please get this fixed ASAP.

[rishikumar]

We have deployed the change to fix this issue. Please let us know if you are still facing difficulty in pinning comments.

[gnewts92]

Yes, I am still having the same issue as i originally stated in this thread.

[muditsingh]

Hi,

We are very sorry for this inconvenience and deeply regret it. We have now deployed a fix for this problem & you should not encounter the issue anymore. A good indicator to ascertain normal services resumed would be if you can see the comment box coming in the bottom of the commenting pane. If not please give it a few minutes and eventually it will come there. Again sorry for the inconvenience caused.

Regards

Mudit

[gnewts92]

I have the Pin at the bottom with the comments, however I still have the issue where when I click pin, it jumps the viewport to the middle of the design, and does not allow for you to pin it anywhere other then the viewable space on the screen. 

[gnewts92]

AKA can't scroll when pinning a comment, you are stuck in the very middle by defualt.

[muditsingh]

hi gnewts92, were you able to do the same workflow in the past too, like yesterday & in the past with the same Prototype link?

[gnewts92]

yes

[gnewts92]

this is an issue across the board throughout our entire company across all prototype links for our many clients.

[rishikumar]

We are actively working on fixing the issue you are still facing and will be deploying the solution soon. Thanks for your patience