• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Please resolve it as soon as possible!

Explorer ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

XD_0-1627893611395.png

Suddenly it was like this during use, but the network is no problem in other applications, but it can no longer be connected in XD, and XD cannot be shut down normally. You can only use the task manager to force it to shut down.

Views

301

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about the trouble. Please try the steps shared below:

 

  1. Sign out of XD and Creative Cloud Desktop app.
  2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
  3. Reboot the computer.
  4. Sign back in on the Adobe CC Desktop app and launch XD from there and then check if it works.

 

If it still doesn't work, please share a few more details like:

 

  • The version of the Operating System.
  • A screenshot of the About XD info page.
  • Is this happening with a specific file or multiple files?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

LATEST

Absolutely the same issue here:

 

  1. Version 42.0.22;
  2. It's happening across any file I open. Albeit most of our files are of similar complexity and size - generally 2 to 6 artboards, each containing a web design. This doesn't seem excessive, and has never previously been an issue;

 

It's vitally important that this is resolved as swiftly as possible. At present XD is literally unworkable - I click on a page element and the application freezes for around 30 seconds. And other applications become unresponsive as XD is constantly pushing the CPU to 100%.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines