please uninstall and reinstall the product，error16

[vicliu]

yesterday afternoon，

when i updated  Adobe XD to the latest version， i can not open it any more.

i have  uninstalled and reinstalled  Adobe XD and Adobe Creative Cloud， but it doesn't work.

now  i am very very anxious .   and  i cannot  continue my design.   

i need help

~~~~(>_<)~~~~

/(ㄒoㄒ)/~~

[elainecc]

We've seen a number of issues result in this behavior. These two issues come to mind - please let us know if it's one of these two issues.

[Windows] Older versions on another account (G13876) – Adobe XD Feedback : Feature Requests & Bugs

[Windows] XD does not launch immediately after quitting (G13732) – Adobe XD Feedback : Feature Reque...

Thanks,

-Elaine

[vicliu]

no

there is  just one account in my Windows10

and my AdobeXD  cannot  work   anymore， it keeps alert me：please uninstall and reinstall the product

[stuart__k]

Does following the steps in this article fix the issue: Configuration error in Adobe Creative Cloud ?

[jamw95942946]

I've met the same problem, and when I try to select "replace all child object permission entries...." (the last step) and select "Apply", the box just unselect itself and I still get an error 16 when I launch.

[Preran]

Hi jamw,

If you are still looking for assistance, I suggest getting in touch with Adobe Customer Care Contact Customer Care They should be able to investigate this case for you.

Thanks,

Preran