Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Plugins are causing Adobe XD to crash

Community Beginner ,
Mar 04, 2021 Mar 04, 2021

Copy link to clipboard

Copied

After a recent update, using plugins crashes Adobe XD every single time. 

Views

298

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 08, 2021 Mar 08, 2021
Hi there, We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in? Let us know if that helps. Thanks, Harshika

Likes

Translate

Translate
Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are facing crash issues while using plugins. Would you mind telling us the OS and XD versions of your machine? Does the crash happen with any plugin you use or with any specific file? Have you tried signing out of XD, Creative Cloud, restart the machine, and then sign back in?

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

The problem occurs across the board with all files and plugins. I've tried signing out from the Creative Cloud and XD, but that doesn't fix the issue. I am running an Insider Build 21327 for Windows 10, but I don't feel it's a Windows problem because it was fine on the same version before. I could be wrong, so I'll wait for another build update to see if that resolves the problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

Copy link to clipboard

Copied

Hi there,

 

I would like to follow up on your issue? Are you still experiencing the issue, if so, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html and we will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 17, 2021 Mar 17, 2021

Copy link to clipboard

Copied

LATEST

The problem has been fixed after a recent Adobe XD update. All plugins appear to be working now. Thanks for your response.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines