plugins installation fails

New Here ,
Oct 25, 2021 Oct 25, 2021

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Hello 

 

i'm trying to install some plug-in for XD but thay ask me for my ID and password

so i put it but it doesn't work it says that it is wrong...

i dont know how to do, i try to change my password try to log out log in and nothing works

 

can you help me please?

thank you

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi there,

 

Thanks for reaching out. In case if you have macOS, please try your macOS password as it might be asking for authorization. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

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Also check your Adobe Id active sessions at My Adobe Account. May be you have signed on more than 2 computers?

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Hello 

 

thank you for your answer but it doens't work i try a lot of passwords and id also and i delete a session 

 

Best regards

Layale

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