• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

plugins installation fails

New Here ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Hello 

 

i'm trying to install some plug-in for XD but thay ask me for my ID and password

so i put it but it doesn't work it says that it is wrong...

i dont know how to do, i try to change my password try to log out log in and nothing works

 

can you help me please?

thank you

Views

293

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. In case if you have macOS, please try your macOS password as it might be asking for authorization. Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Also check your Adobe Id active sessions at My Adobe Account. May be you have signed on more than 2 computers?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

LATEST

Hello 

 

thank you for your answer but it doens't work i try a lot of passwords and id also and i delete a session 

 

Best regards

Layale

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines