Preview link not working on mobile browser, works on desktop

New Here ,
Nov 08, 2021 Nov 08, 2021

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hello team, 

 

I'd like some help but I'm unable to share this publicly. I have read a few known issues of this happening in the past. 

 

The share link has been given to my client and we all can only open it on desktop (even though its a mobile preview link). On mobile it opens and then crashes the site. 

 

Is there a known issue with this? Thank you

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Prototyping , Share or publish

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi kizeesmack,

 

We are sorry for the trouble in previewing the link on mobile browser. We would like to know if it's happening with a specific mobile device browser or with all mobile browser. Is it possible for you to share the link with me over a private message so that I can check at my end? 

 

We will try our best to help. 

 

Thanks,

Harshika

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