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Problem creating new cloud document

andre_fauri
Community Beginner ,
Feb 11, 2019 Feb 11, 2019

I'm having a issue that doesn`t allow me to create a new document. I can only open old files.
My creative cloud app is updated and so is my Adobe XD. I'm running it in windows 10.

Someone have an idea how to fix this?

Error.png

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correct answers 1 Correct answer

Preran Adobe Employee
Adobe Employee , Feb 11, 2019 Feb 11, 2019

Thank you for providing us with the required information and the screenshot. Can you try the workaround solution in this article Issue saving xd files to creative cloud​ and let us know if it helped?

Thanks,

Preran

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Preran Adobe Employee
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

Thank you for providing us with the required information and the screenshot. Can you try the workaround solution in this article Issue saving xd files to creative cloud​ and let us know if it helped?

Thanks,

Preran

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andre_fauri
Community Beginner ,
Feb 11, 2019 Feb 11, 2019
In Response To Preran

The advanced troubleshooting in this page worked! Thanks!

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Preran Adobe Employee
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019
LATEST
In Response To andre_fauri

Thank you for letting us know. Happy Designing!

Preran

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