Hi Catherine23619345ntbj,
We are sorry for the trouble, and thank you for reaching out. We would love to investigate this issue. Could you please share the details of your operating system and the version of XD installed on your machine?
Is it possible for you to record a video of your workflow and share it with us for better understanding?
Does that happen with a specific file or all the files?
We will try our best to help.
Thanks,
Harshika