Problems uppdating link after uppgrading XD

Explorer ,
Nov 01, 2021 Nov 01, 2021

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After the latest uppdate i get an "error 52" when trying to uppdate links.

 

I can still create new link with new name, and after creating a new link, the new link kan be uppdated. 

 

But the old existing link, cant be uppdated.

 

This means that all links that i have created and shared with the client has to be uppdated, and all the clients comments are "in the old link".

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please try the steps shared below:

 

  • Sign out of XD and CC Desktop app.
  • Close CoreSync and all Adobe related services.
  • Reboot the computer.
  • Sign back in on CC Desktop app and launch XD from there.

 

Let us know if this helps and in case if this doesn't help, please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening with all the existing links or with a specific one?
  3. Do you have a personal account or an enterprise account?
  4. Are you connected to a private network or work network?

 

Regards

Rishabh

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Explorer ,
Nov 02, 2021 Nov 02, 2021

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I did all you asked, and have the same bug.

1:

  • XD 45.0.62.17 arm64,
  • Creative Cloud Sync 4.21.1.1. 
  • MacOs Big Sur 11.6
  • MacBook Pro 13 inch M1 2020
  • 16 gb Memory

2: I have so many existing links that i dont want to open and try them all, but this issue i hapening on all linkes i have tried soo far.

3: I think i have a enterprise account.

4: Tried at office behond corp firewall and from home without firewall. Same result.

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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If you have an enterprise account, please contact us directly using this link. 

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Explorer ,
Nov 12, 2021 Nov 12, 2021

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LATEST

So after having talked to people on the "enterprise supprt" im now in support limbo without any solution.

I cant access the actual ticket because of another error on the adobe web, so i cant respont or uppdate the ticket. But i keep geting mails that i have to adress the support ticket.

So this has been a *great* support experience. Il guess il just work around the issue and provide all clients with new links. 😕

 

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