Problems uppdating link after uppgrading XD

[jensklang]

After the latest uppdate i get an "error 52" when trying to uppdate links.

I can still create new link with new name, and after creating a new link, the new link kan be uppdated. 

But the old existing link, cant be uppdated.

This means that all links that i have created and shared with the client has to be uppdated, and all the clients comments are "in the old link".

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please try the steps shared below:

• Sign out of XD and CC Desktop app.
• Close CoreSync and all Adobe related services.
• Reboot the computer.
• Sign back in on CC Desktop app and launch XD from there.

Let us know if this helps and in case if this doesn't help, please share a few more details like:

1. The version of XD & OS.
2. Is this happening with all the existing links or with a specific one?
3. Do you have a personal account or an enterprise account?
4. Are you connected to a private network or work network?

Regards

Rishabh

[jensklang]

I did all you asked, and have the same bug.

1:

• XD 45.0.62.17 arm64,
• Creative Cloud Sync 4.21.1.1. 
• MacOs Big Sur 11.6
• MacBook Pro 13 inch M1 2020
• 16 gb Memory

2: I have so many existing links that i dont want to open and try them all, but this issue i hapening on all linkes i have tried soo far.

3: I think i have a enterprise account.

4: Tried at office behond corp firewall and from home without firewall. Same result.

[Rishabh_Tiwari]

If you have an enterprise account, please contact us directly using this link. 

[jensklang]

So after having talked to people on the "enterprise supprt" im now in support limbo without any solution.

I cant access the actual ticket because of another error on the adobe web, so i cant respont or uppdate the ticket. But i keep geting mails that i have to adress the support ticket.

So this has been a *great* support experience. Il guess il just work around the issue and provide all clients with new links. 😕