Thanks for reaching out. I would like to know if you are working on an enterprise network? I will check with the team regarding this in the meantime.
Hi Harshika, UK user, wasnt aware was licensing differences... not sure what license we are upon? how do i check?
My adobe account is saying - Adobe for Teams - obviously on the latest verison
Sorry for the delay in response. If you are still experiencing the issue, please get in touch with us directly using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html so that we can help you directly.