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Prototype Comments are gone after upgrade

Guest
Jun 01, 2020 Jun 01, 2020

After sharing prototype on cloud, comments from previous iterations made with previous version of XD are now gone. Yikes!

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correct answers 1 Correct answer

Adobe Employee , Jun 01, 2020 Jun 01, 2020

Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is this happening on a specific file or all the files?
  3. Could you try unchecking the "Allow Comments" checkbox, clicking "Update", then checking "Allow Comments" and updating again (basically turning it off and on again).

 

Regards

Rishabh

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Adobe Employee ,
Jun 01, 2020 Jun 01, 2020
LATEST

Hi there,

 

Sorry to hear about the trouble. I would request if you can share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. Is this happening on a specific file or all the files?
  3. Could you try unchecking the "Allow Comments" checkbox, clicking "Update", then checking "Allow Comments" and updating again (basically turning it off and on again).

 

Regards

Rishabh

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines