Prototype Mode Issue

[SHAMLI5C4F]

Hi, I am facing issue while using prototype mode. If I am in prototype mode, I can barely do any interaction. The artboards get stuck in midway of the screen and takes around 3 seconds to load. Because of this I can't do any demoes with the project stakeholders for the last 15 days. Please help me in resolving this one.

Thanks

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please share a few more details like:

1. The version of XD and the Operating System.
2. Is this happening on a specific file or multiple files?
3. Will it be possible for you to share a sample prototype link so that we can test it?

Regards

Rishabh

[SHAMLI5C4F]

Hi Rishabh,

Sending you information you need to fix my issues 

Version of XD 33.1.12

Its happening to all files

It is not about prototype link, its happening  when I try to use prototype mode inside XD

Thanks

[Rishabh_Tiwari · Accepted solution]

Thanks for sharing the details. Would you mind trying re-installing XD and check if it works after that? If it still doesn't work, we'll need to troubleshoot this on a remote session, I'd recommend you to contact us by heading here: https://helpx.adobe.com/contact.html