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My XD prototype is stuck loading in any browser.
It loads the first screen and then just shows the blue spinning loader icon. I can occasionally refresh 3 or 4 times to get it to work but mostly does not fix the issue.
This is a common problem lately with XD prototypes.
Macbook Pro - Chrome / iPhone XR Safari and Chrome
Any guidance would be great. This is needed for user testing. Right now, it's unusable.
We are sorry to hear you are having trouble loading the prototype in the browser. Does that happen only when you open in your iPhone or with other phones as well? Have you tried on a different machine? Is it possible for you to share the link with us so that we can check at our end?
We will try our best to help.
Thank you for the quick reply.
We've tried on a couple of iphones (XR) and on Macbook Pro Chrome browser. Same issue. I tried creating a new link for the prototype but no help.
I'm not sure I can share the link...I'll check with work.
That's strange. Would you mind telling us the version of XD you are using? It would be really helpful if you can share the link/