Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Prototype stuck at loading in any browser - especially iPhone

New Here ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Hello,

My XD prototype is stuck loading in any browser.

It loads the first screen and then just shows the blue spinning loader icon. I can occasionally refresh 3 or 4 times to get it to work but mostly does not fix the issue.

This is a common problem lately with XD prototypes.

 

Macbook Pro - Chrome / iPhone XR Safari and Chrome

 

Any guidance would be great. This is needed for user testing. Right now, it's unusable.

 

Thank you.

Views

242

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Hi there,

 

We are sorry to hear you are having trouble loading the prototype in the browser. Does that happen only when you open in your iPhone or with other phones as well? Have you tried on a different machine? Is it possible for you to share the link with us so that we can check at our end?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Thank you for the quick reply.
We've tried on a couple of iphones (XR) and on Macbook Pro Chrome browser. Same issue. I tried creating a new link for the prototype but no help.
I'm not sure I can share the link...I'll check with work.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2021 Mar 03, 2021

Copy link to clipboard

Copied

Just some more detail - there are 31 artboards - iphone size, with and transitions to each board.

No stock photos used.

See image.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

Copy link to clipboard

Copied

LATEST

That's strange. Would you mind telling us the version of XD you are using? It would be really helpful if you can share the link/

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines