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[Prototype]-Unable to record video in XD on Mac.

New Here ,
Jan 15, 2020 Jan 15, 2020

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I have been having issues with recording videos in XD lately. When I go to hit the record button, it'll blink like it's recording but there's no indication of time changing and when I end the session, nothing happens.

It appears to be working fine on my co-workers computers. 

 

Did a complete restart on my computer, tried this with older versions and current version of XD. Seems like the Catalina OS for macs is the source of the issue. I'm working with Catalina version 10.15.2 on a 15-inch MacBook Pro, 2017.

 

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correct answers 1 Correct answer

New Here , Jan 15, 2020 Jan 15, 2020
UPDATE: this issue has been solved. It’s a macOS Catalina permission issue. The permissions dialog for screen recording sometimes appears behind the XD window so it can be missed. Go to System Preferences / Security & Privacy / Screen Recording and turn on for XD. Shoutout to the XD team for reaching out to me!

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New Here ,
Jan 15, 2020 Jan 15, 2020

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UPDATE: this issue has been solved.

It’s a macOS Catalina permission issue. The permissions dialog for screen recording sometimes appears behind the XD window so it can be missed. Go to System Preferences / Security & Privacy / Screen Recording and turn on for XD.

Shoutout to the XD team for reaching out to me!

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Adobe Employee ,
Jan 16, 2020 Jan 16, 2020

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Thanks, Crazylowry for sharing the solution that worked for you after investigation. This will definitely help our customers resolve their issue. Please feel free to reach out to us in the future for any query related to Adobe XD.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Thank YOU for this!!

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New Here ,
Aug 10, 2021 Aug 10, 2021

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Thanks! I have the same problem !

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