[Prototype]-Voice recording does not work on Mac 10.13.6

[Jean-Claude Tremblay]

Hello.. does the new capabilities to record voice using the microphone along with video required MacOS 10.14.x Mojane? I’m on 10.13.6 and It’s not recording my voice at all. (Yes, I have check the option). Uninstalled XD & trash pref, reinstalling it. Restarting. Tried using the build in Microphone, tried using my headset. No sound recorded so far.

Thanks!

[Colin Holgate]

After the first time you checked the enable microphone box, did macOS ask permission to use your microphone? If it did, I would expect that it's working ok, but maybe you don't have the right microphone input set.

BTW, I didn't test under 10.13, I'm just describing what should happen.

[Jean-Claude Tremblay]

No asked permissions fro OS. My microphone input set is correctly set, recording perfectly everywhere. Switching to my headset also.

Something must be wrong somewhere. It would not make any sense to limits that functionality to Mojave. I have ping a few folks at Adobe about it. It’s Saturday night. I won’t expect an answer rapidly.

[Preran]

I am on 10.13.4, and everything is working as expected. Have you tried testing your microphone with other applications on your computer?

Thanks,

Preran

[Jean-Claude Tremblay]

Yes, and it’s working fine with all others app.

[Preran]

That is very strange, I must admit. Thanks for confirming. I am not sure as to what the problem could be because I am on an older version of Mac OS, and it is working for me.

I suggest getting in touch with our tech support team using this link Contact Customer Care for further investigation. They can look into your computer and figure anything that needs to be fixed. Do update this post after your issue has been resolved. It will help other users in a similar situation.

Thanks,

Preran

[Jean-Claude Tremblay]

Preran,

I have deinstalled XD, fix permissions on all files, reinstall XD. Still no sound recorded. I’m in a busy week... will contact Customer Care when time.

[Jean-Claude Tremblay]

My build in microphone is working, proof is that if I have some voice trigger, I can trigger them using my voice, but still this is not recorded.

[Preran]

Thank you for the feedback. I will check with the team to see if they have heard of anything similar. Do reach out to us using the link I shared with you when it is convenient.

Thanks,

Preran

[Jean-Claude Tremblay · Accepted solution]

Finally got the Voice recording fixed and working the help of «Customer Care»!

It was a conflict with an extension with the Soundflower app. Even if the app was removed a while ago.

[michaels77891879]

What was the fix? I'm having the same issue...

[Rishabh_Tiwari]

Hi Michael,

Sorry to hear about the trouble. Could you please share a few more details like:

1. The version of Adobe XD and the Operating System.
2. Please ensure you have permission to record audio while screen recording. For macOS, you can refer to this help article: https://helpx.adobe.com/xd/kb/enable-recording-catalina.html
3. For Windows, please navigate to Settings > Privacy > Microphone and you can give permissions from there.
4. Please try the solution shared above in which an extension related to SoundFlower app was causing the issue, please disable to the app for testing and check again.

Regards

Rishabh

[cstrydom@icloud.com]

Hi, my Catalina is up to date, my XD is up to date, and still can't seem to record my voice when trying to preview an app in XD. I have enabled Mac preferences too. Still no luck. Frustrating.

[amandakn]

I have also followed the above steps and am unable to record my voice during the screen recording. Please help!

[amandakn]

hi, do you remember the steps to fix this problem?

[janstawarczyk]

Hi Jean Claude,

do you remember the step by step walktrough how you solved it? I have simillar problem. Thanks Jan

[HARSHIKA_VERMA]

Hi there,

Sorry to hear that you are having trouble with voice recording feature. If none of the above solution mentioned helped you. You may get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html for immediate assistance and if the issue resolves please share the steps here so that it can be of help for other customers.

Thanks,

Harshika

[jean marieb74238105]

Voice recording does not work on Mac 10.13.6 Mojave...  I don't know what to do!!!

[jean marieb74238105]

Voice recording does not work on Mac 10.15.6 Catalina I don't know what to do!!!

[HARSHIKA_VERMA]

Hi Jean,

Sorry to hear you are having trouble with voice recording in XD. If you've tried the steps suggested in this article: https://helpx.adobe.com/xd/kb/enable-recording-catalina.html and if that doesn't help, please connect with our support team using this link: https://helpx.adobe.com/contact.html so that they can look deeper into your issue.

If the issue is fixed, please share the solultion that worked for you here.

Hope it helps.

Thanks,

Harshika

[jean marieb74238105]

Actually, it was not in XD but in Premiere Pro 2020

Anyway using your article on XD I found the solution in Premiere:

In the System Preference I used the Speech Recognition in the menu and click on Adobe Premiere Pro 2020 (it wasn't yet selected)  and it works! 

Thanks very musch for the help, Jean-Marie

[carlkeith]

So what exactly is the fix? Uninstall Soundflower?