"Error: there was a problem with the playback action."while previewing my audio playback in my Iphon

[sabrinac34765141]

I am trying to preview my audio playback which works fine in XD but I keep getting the same error: "there was a problem with the playback action."

I tried this on Google Chrome, Safari (Macbook) and Safari on my iPhone.

Do you have any suggestions on how to fix this?

<Title was renamed by moderator>

[Ansubedi03 · Accepted solution]

Hello sabrina,

Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it. 

Meanwhile, you can try this workaround:

Quit Everything and do shutdown of the machine

Now on the machine and try again.

Please let me know if workaround fails to work.

Regards,

Anita Subedi

[Sabrina5C69]

Thank you for your reply. I re-started everything and updated the link but I am still getting the same audio playback error on my phone. It is working on my computer now though.

[Ansubedi03]

Hello ,

Quit the browsers . Try to update the link and again open in mobile browsers. If it ask to enable audio in settings, Please do that as well. 

Thanks,

Anita Subedi

[sabrinac34765141]

Hi Anita, Thank you for your response. I have updated the link and tried opening it on my iPhone in Safari (that says I need to enable auto-play - how do you do this on an iPhone) and Chrome (which states there is a problem with playback action). Thank you.

[HARSHIKA_VERMA]

Hi there,

I google-searched for this and found this discussion with the apple team: https://developer.apple.com/forums/thread/87881 Please have a look and see if that helps.

Thanks,

Harshika

[Asus VX239H]

Hi Anita, have you found a solution to the problem? I'm in the same conditions but I don't see solutions 😞

[default9m2wchgabakv]

Hey,

I have made a prototype with audio playback via adobe xd (on mac). The sound works via the latop, but when I want to view the prototype via my iphone (via safari) the sound does not work. He indicates: There was a problem with the playback action.

How can I ensure that I can listen to the prototype with sound on the iPhone?

Thanks in advance.

Suzanne

[gianvitulano]

Hi default,

have you tried also with the other browser? Also, I found this thread with a problem similar to yours: Audio Playback Error

[default9hdg6hma4zqg]

Suzanne, 
How were you able to get audio playback to work on desktop?
What was the audio file format and was the browser an issue?
-Matt