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"Quick mockup" plugin for XD does not install. Error code -16

Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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Hi,

 

Recently I had a refreshed account and now I am not able to install the "Quick Mockup" plugin on my Adobe XD.

Priyank26370735s44t_1-1664797485814.png

 

 

Show the following error.

Priyank26370735s44t_0-1664797387203.png

I went into the Solution centre and tried the mentioned steps but it still doesn't work. 

I am able to install all the other plugins.

 

Could you please help me with this? 

 

Thanks and regards,

Pri

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correct answers 1 Correct answer

Community Beginner , Oct 03, 2022 Oct 03, 2022

I can't be 100% sure. I used it before my account was refreshed. I can also install all the other plugins. Good idea, I will check with my IT dept. Thanks 🙂

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Hi @Priyank-bw, sorry to hear you had that problem, I tested by removing and reinstalling Quick Mockup plugin on XD (I'm using a mac btw) and it has been installed. Maybe you already did but make sure that your XD and Adobe CC apps are up to date and if you give more details about the system you use. maybe some other expert/designer can be helpful. Hope this helps!

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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Hi,

Thanks for your reply. I can't install it in the first place, unfortunately. 

Below are some system details:

 

Edition Windows 10 Enterprise
Version 21H2
Installed on ‎17/‎02/‎2021
OS build 19044.2075
Experience Windows Feature Experience Pack 120.2212.4180.0

 

Priyank26370735s44t_0-1664801731169.png

Priyank26370735s44t_1-1664801748912.png

 

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Hi @Priyank-bw, yes I understood you can't install it in the first place but since I already had the plugin, my only way to be able to testing whether if it can be installed was to uninstalling it first 😉 If you're on a company/work computer, I'd suggest you to try @Chris W. Griffith's suggestion and check by the IT department. Another test I'd do would be trying on a test Adobe CC account to see if it's something related to that particular account. Please update us maybe we can be helpful, happy designing!

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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Hi. Yes, sure. I can try it with some IT help. 

Thanks 🙂

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Community Beginner ,
Oct 12, 2022 Oct 12, 2022

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Hi,

So I requested the IT team to investigate but no luck. 

Any further help will be appreciated.

Regards,

Pri

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Could it be prevented by your company's IT department?

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Community Beginner ,
Oct 03, 2022 Oct 03, 2022

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I can't be 100% sure. I used it before my account was refreshed. I can also install all the other plugins. Good idea, I will check with my IT dept. Thanks 🙂

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Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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Hi,

So I requested the IT team to investigate but no luck. 

Any further help will be appreciated.

Regards,

Pri

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