"The app didn't start"

[jimmyx82533860]

Refuses to open after windows update.

Always worked before.

[elainecc]

If you updated to the Fall Creators Update, it’s likely Windows invalidated your graphics driver, which will result in this type of behavior. You should go to your graphics card manufacturer’s website to download and install the most recent version. Let us know how it goes!

-Elaine

[jimmyx82533860]

Still not working.

[elainecc]

• Which version of XD are you using?
• What's the build number of your Windows installation?
• What graphics card do you have on your machine? What is the version of your driver?
• Did you reboot after installing the most recent version of your driver?

Thanks,

-Elaine

[jimmyx82533860]

1. Lastest Version

2. Windows 10, version 1709

3. GTX 750TI with Lastest driver

4. Yes

[elainecc]

Can you give me the latest driver version? You can probably get it by running “dxdiag.”

Thanks,

-Elaine

[jimmyx82533860]

23.21.13.9065

[Preran]

Please send me your Adobe ID, location, and phone number over a private message along with a link to this forum post. We will do our best to help. To send a private message, click my picture and use the Message button.