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"There was a problem with the playback action"

New Here ,
Sep 03, 2021 Sep 03, 2021

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Created a project in XD with audio, the audio works when I play it on my laptop...however when I send the link to my iphone along with my friend's iphones, the audio will not play and it says "there was a problem with the playback action" 

 

I have tried restarting everything and updating...along with checking settings and xd audio access. Nothing is working. 

 

Hoping there is a solution to this?

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Adobe Employee ,
Sep 05, 2021 Sep 05, 2021

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Hi There,

 

Thanks for reaching out and sorry for the trouble. I found a similar thread in our community forum and could you please try the workaround suggested here:https://community.adobe.com/t5/adobe-xd-discussions/quot-error-there-was-a-problem-with-the-playback... and let us know if that helps? 

 

Please let us know if you need more assistance on this. We'd be happy to help

Thanks,

Chethan

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Community Beginner ,
Dec 02, 2022 Dec 02, 2022

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Hi Chethan, 

This does not work. Can you figure out a solution? 
Video playback works fine but audio playback does not. 

-M

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