Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Recover unsaved file

Community Beginner ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

While closing the document, I forgot to save my document. The version that I use is latest and still I am asked to save everytime I close the document. I did not find the auto save feature as well. Is there any chance that I can recover my document? And, can you please suggest how can I autosave for the next time.

P.S. The version that I use for my XD is 33.1.12.4. I would really appreciate an early response. Thank you.

Views

3.4K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Sep 30, 2020 Sep 30, 2020
Sorry for the delay in response. The files get autosaved on the cloud at this location: https://assets.adobe.com/cloud-documents In case if you are not seeing the latest version of the file, then possibly it's not getting synched, so please ensure that the File Synching is turned on in the Adobe CC Desktop app. If it is turned on and still it's not getting synched, please share a screenshot of the About XD info page.

Likes

Translate

Translate
Adobe Employee ,
Sep 25, 2020 Sep 25, 2020

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. Could you please check if the document is available in the recent window or here: https://assets.adobe.com/cloud-documents

 

Let us know if it helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 26, 2020 Sep 26, 2020

Copy link to clipboard

Copied

I don't know what the issue is but the cloud document in my XD does not work and when I go to the cloud documents through manage links, I can only find the older version of my project that had been edited weeks ago. I could not fnd my recent files. Also, where can I autosave my files?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 30, 2020 Sep 30, 2020

Copy link to clipboard

Copied

Sorry for the delay in response. The files get autosaved on the cloud at this location: https://assets.adobe.com/cloud-documents

In case if you are not seeing the latest version of the file, then possibly it's not getting synched, so please ensure that the File Synching is turned on in the Adobe CC Desktop app. If it is turned on and still it's not getting synched, please share a screenshot of the About XD info page.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

Hi Rishabh,
Good day.

I experienced the same issue raised here, and tried your suggestion but still couldn't find the recent version of the file I'm looking for. So I've attached a screenshot of the About XD info page, like you, asked for in your response. 
I know your response was years ago, but I hope you'd have time to respond to me and point me in the right direction. By the way, I use version 37.0.32 as would be seen on the info page.

 

Many thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 19, 2021 Feb 19, 2021

Copy link to clipboard

Copied

XD Creative Cloud.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied


Same issue for me.


File Synching is turned on in the Adobe CC Desktop app but I still cannot see the unsaved file.

(That I believed was automatically saved to the cloud).

Once I checked the Creative Cloud App I saw that the "Last modified" (besides the 46 minutes ago), was 8 days ago and that seems to be incorrect as I've been work on a project using XD in the last few days.

 

I also noticed in the last weeks that XD was crashing quite often and "Sent the report" to adobe each time when that happened.

 

Is there any other way to recover the file?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

LATEST

example1.JPG

 

example2.JPG

  

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines