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Reloaded My install laptop adobe xd and previous data cannot be show

New Here ,
Sep 04, 2020 Sep 04, 2020

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Hi, Anyone guide me. My previous data cannot be show and only reloaded 1.PNG. The message show it only "Could no access documents some things is wrong" Kindly guide me. Thank youCapture.PNG

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correct answers 1 Correct answer

Adobe Community Professional , Sep 05, 2020 Sep 05, 2020
Please check are your SyncFile on by clicking on the gear on the top of CC App Manager? Are your CC Libraries loading in XD , AI, and PS or other Adobe apps? Also go to your Creative Cloud folder and check are your folders have a green icons on folders? If all this not working your CoreSync have a problem.  Click the link Learn more and follow instractions or Use the Creative Cloud Cleaner Tool to solve installation issues https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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I'd try the following (test after each one to see if it's working):

  • Restart your computer
  • Sign out of the Creative Cloud app and sign back in again.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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If you click Learn more, what does it say?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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Please check are your SyncFile on by clicking on the gear on the top of CC App Manager? Are your CC Libraries loading in XD , AI, and PS or other Adobe apps? Also go to your Creative Cloud folder and check are your folders have a green icons on folders? If all this not working your CoreSync have a problem. 

Click the link Learn more and follow instractions or

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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