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Reloaded My install laptop adobe xd and previous data cannot be show

New Here ,
Sep 04, 2020 Sep 04, 2020

Hi, Anyone guide me. My previous data cannot be show and only reloaded 1.PNG. The message show it only "Could no access documents some things is wrong" Kindly guide me. Thank youCapture.PNG

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correct answers 1 Correct answer

Community Expert , Sep 05, 2020 Sep 05, 2020

Please check are your SyncFile on by clicking on the gear on the top of CC App Manager? Are your CC Libraries loading in XD , AI, and PS or other Adobe apps? Also go to your Creative Cloud folder and check are your folders have a green icons on folders? If all this not working your CoreSync have a problem. 

Click the link Learn more and follow instractions or

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Community Expert ,
Sep 04, 2020 Sep 04, 2020

I'd try the following (test after each one to see if it's working):

  • Restart your computer
  • Sign out of the Creative Cloud app and sign back in again.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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Community Expert ,
Sep 04, 2020 Sep 04, 2020

If you click Learn more, what does it say?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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Community Expert ,
Sep 05, 2020 Sep 05, 2020
LATEST

Please check are your SyncFile on by clicking on the gear on the top of CC App Manager? Are your CC Libraries loading in XD , AI, and PS or other Adobe apps? Also go to your Creative Cloud folder and check are your folders have a green icons on folders? If all this not working your CoreSync have a problem. 

Click the link Learn more and follow instractions or

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines