After I update Adobe XD to the latest version(18.104.22.168) today, I found Adobe XD is not working smoothly as compared with the earlier version.
When I examine Windows Task Manager, it shows "Runtime Broker" always takes up my cpu.
Restarting XD and computer did not make things good.
And I found it weird that RuntimeBroker.exe is acquiring memory and then releasing them, again and again and again. It seems it stucked into an infinty loop.
My Windows Version is 10 Pro 2004
Sorry for the delay in response. Would you mind sharing the OS and XD version of your machine? We have a latest update to XD which is 35 version. Could you please update and let us know if you're still experiencing the issue?
We'll try our best to help.
The same here, Runtime Broker even consumed more CPU than Adobe XD.exe.
My OS info: Windows 10 Pro - 64 bit (build 19041)
My XD version: 22.214.171.124 (Starter)
I updated to 126.96.36.199 today, this issue doesn't seem to be solved.
me too ,my XD version: 35.0.12 ;
for me too, impossible to work, VERY BAD for users.... i havent been able to work for two days.....version 35.1.12
Been having crashing issues with XD for the last few weeks now. It crashes after a while by itself, even when I'm away from my computer. Even after the latest update ver 35 (I can't get the full version number because it's frozen as I type this), it's still freezing up.
Windows 10 PRO - Studio 2 desktop (OS build 19042.630)
Intel i7-7820HQ @ 2.90GHz
RAM 32. GB
Applications Crashing on Save us also While working
Sorry to hear about the trouble. Could you please share a few more details like:
We're here to help, just need more information.
I attached a detailed description of the same symptoms in the comment I wrote below.
We can't proceed properly due to the same problem for 3 months.
I look forward to your prompt resolution.
The same problem occurs on our company's PC.
The three PCs we own continue to experience the same problem for three months, and we share some details.
1. XD Version: 188.8.131.52
2. OS : windows 10 pro
3. CPU intel i5 -6500
1. More than one XD file does not open on your PC.
- Unable to enter file modifiable state after loading is complete.
- As far as I'm concerned, it's due to excessive CPU usage of 'runtimebroker'.
- If my PC uses only XD without any other programs, the CPU usage of the XD is 85% and the CPU usage of the PC remains at 100% at all times.
2. Files with complex components will have 1 situation unconditionally.
3. When working on one file, the following situation occurs:
A. Freeze files when zooming in during operation
B. Freeze files when typing Korean text
C. Frequent 'no response'
Same issue here.
After multiple tests, this does not seem to be related with the number of components, unless 15 is a lot . This is so frustrating. The problem appeares wihen migrating to (184.108.40.206), on windows 10.
A temporary fix has been found.
However, this method does not apply to all users.
I have three PCs of the same specifications, and the usage environment of the PC is all the same.
Two out of three PCs experienced this phenomenon, and only one of them solved it through this method.
I deleted all programs related to Adobe through 'Adobe Creative CloudCleanerTool.exe' provided by Adobe and subsequently reinstalled and resolved them.
This method must be deleted using the above tools, rather than by conventional deletion.
Use Google Search to download 'AdobeCreative CloudCleanerTool.exe'.
It's is happening with me too.