Hi Alex,
Thanks for reaching out and sorry for the delay in response. I would like to know if you started experiencing the issue now or is it always not working. Please share the version of XD and the OS you are using. Is it possible for you to share the file with me so that I can also check at my end? If yes, please upload the file to a shared location such as CC or Dropbox and share the URL with me over a PM.
I will try my best to help.
Thanks,
Harshika